During our operation hours 9:00 am-5:00 pm Monday to Friday or 9:00 am-2:00 pm Saturday it is best to contact us via phone: 1300 727 446.
You can lodge a ticket by logging into your Mwave account here:
https://www.mwave.com.au/myaccount/messages
Our email is: sales@mwave.com.au
Any Warranty/Return request also has to be lodged through the job/ticket system after you log in. We do not handle Warranty/Return requests via phone or live chat.