At the discretion of Mwave, we will accept items that are being returned due to reasons of incorrect purchase or change of mind.
Items must be sealed and unopened for a return for Mwave credit.
At the discretion of Mwave, we will asses and approve a conditional courtesy return if costomers want to exchange their incorrectly purchased products.
• Consumers must notify Mwave within the first 7 days of having received the product.
• The product must NOT be opened or used, and must still be in pristine condition.
• Minimum restocking fee will be 20% of the purchase price (to cover costs and any price reduction we need to offer to re-sell the part).
• Mwave may reject the return after inspection of the condition of the products, and it'll be returned to the customer at their expense.
Please lodge a Warranty/Return request after logging into your Mwave account to request this - the team will be in touch to let you know if they can accomodate the request.